This internationally recognised quality management standard demonstrates that an organisation is able to manage their internal processes and systems to ensure customer and other stakeholder requirements are met. The aim is to evidence through regular auditing, that products and/or services are reliable, safe and of a consistent quality and it is a key tool for delivering a programme of continuous improvement.
The ISO9001:2015 standard is based on the principles of quality management, including:
- Customer focus
- Involvement of employees and management
- A process driven approach
- Relationship management
